Last updated: 25 September 2026
These Terms & Conditions apply to bookings made through Manchester Private Hire. By making a booking through our website, you agree to these terms.
1. About Us
Manchester Private Hire is a trading name of Atlas Peaks Ltd, a company registered in England and Wales under company number 17438876.
Address: Minehead Avenue, Manchester, M20 1FW, United Kingdom
Email: bookings@manchesterprivatehire.co.uk
Manchester Private Hire provides pre-booked private hire journey booking services in Manchester, Manchester Airport and for long-distance journeys.
2. Making a Booking
All journeys must be booked in advance through our website or another booking method made available by Manchester Private Hire.
When making a booking, you are responsible for providing accurate information, including your pickup location, destination, date, time, passenger numbers, luggage requirements and contact details.
Please check your booking details carefully before completing payment. A booking is not confirmed until you receive confirmation from Manchester Private Hire.
3. Prices
The price displayed during the booking process is based on the journey information provided at the time of booking.
Prices may take into account journey distance, vehicle type, airport pickup or drop-off charges and other applicable booking charges.
If the journey requested differs materially from the journey originally booked, additional charges may apply.
4. Payment
Where online payment is available, payment is processed securely by our payment provider.
Manchester Private Hire does not store your full debit or credit card details.
5. Vehicle Types
Passengers are responsible for selecting a vehicle suitable for the number of passengers and amount of luggage travelling.
Our vehicle categories may include Saloon, Estate, MPV and Executive vehicles.
Vehicle images are illustrative. The exact make, model, colour or specification supplied may vary.
6. Passenger and Luggage Capacity
Passenger and luggage capacities displayed on our website are intended as a guide.
You must ensure the vehicle selected is suitable for your group and luggage. Drivers cannot carry more passengers than the vehicle is legally licensed and insured to carry.
If your luggage cannot safely fit inside the selected vehicle, a larger vehicle may be required and additional charges may apply.
7. Pickup Times
Passengers must ensure the pickup date, time and location entered during booking are correct.
We will make reasonable efforts to arrive at the agreed pickup time. Journey and arrival times may, however, be affected by circumstances outside our reasonable control, including traffic, road closures, accidents, severe weather and other unforeseen events.
8. Airport Journeys
For airport bookings, passengers are responsible for providing accurate airport and flight information where requested.
Airport pickup and drop-off charges may be included in the price shown during booking where applicable.
Passengers should allow sufficient travel time when travelling to an airport. Manchester Private Hire cannot accept responsibility for missed flights where delays result from circumstances outside our reasonable control.
9. Waiting Time
Drivers will make reasonable efforts to wait for passengers at the agreed pickup location.
Additional waiting charges may apply where a driver is required to wait significantly beyond the agreed pickup time.
Where a passenger cannot be contacted or does not arrive within a reasonable period, the booking may be treated as a no-show.
10. Changes to a Booking
If you need to change your journey after booking, please contact us as soon as possible. Changes are subject to availability.
A change to the pickup location, destination, date, time, vehicle type or other significant journey details may result in a change to the fare.
11. Cancellations and Refunds
If you need to cancel a booking, please contact Manchester Private Hire as soon as possible.
Cancellation and refund eligibility is determined in accordance with our Cancellation & Refund Policy.
Where Manchester Private Hire is unable to fulfil a confirmed booking and no suitable alternative can be provided, any amount paid for the affected journey will be refunded.
Nothing in these terms affects any statutory rights you may have under applicable UK consumer law.
12. Passenger Conduct
Passengers must behave appropriately and must not threaten, abuse, distract or endanger the driver, other passengers or members of the public.
Smoking and vaping are not permitted inside vehicles.
A driver may refuse to begin or continue a journey where a passenger’s behaviour presents a safety risk, is abusive or threatening, or could cause damage to the vehicle.
13. Damage and Cleaning
Passengers may be responsible for reasonable cleaning or repair costs where they cause damage or excessive soiling to a vehicle during a journey.
Any charge will reflect the reasonable costs incurred as a result of the damage or cleaning required.
14. Children and Child Seats
Passengers travelling with children are responsible for informing us of any relevant requirements when making their booking.
Where a child seat is specifically required or requested, please contact us before travelling so that availability and suitability can be confirmed.
15. Assistance and Accessibility
If you have accessibility requirements or require assistance for your journey, please contact us before booking or as early as possible so that we can discuss your requirements and the availability of a suitable vehicle.
16. Lost Property
If you believe you have left an item in a vehicle, please contact us as soon as possible.
We will make reasonable efforts to help locate lost property but cannot guarantee that lost items will be recovered.
17. Delays and Events Outside Our Control
We will take reasonable care in providing the booked service. However, delays or disruption may occur because of events outside our reasonable control, including severe traffic, road closures, accidents, severe weather, vehicle breakdowns or other unforeseen circumstances.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
18. Refusal or Cancellation of Service
We may refuse or cancel a journey where it cannot be carried out safely or lawfully, where information supplied in the booking is materially inaccurate, or where passenger conduct creates a safety risk.
Any refund due following a cancellation by us will be handled in accordance with our Cancellation & Refund Policy and applicable law.
19. Privacy
Personal information provided in connection with a booking is handled in accordance with our Privacy Policy.
20. Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on our website at the time of booking will apply to that booking.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these terms affects any rights you may have as a consumer regarding where legal proceedings may be brought.
22. Contact Us
If you have any questions about these Terms & Conditions or a booking, please contact:
Manchester Private Hire
A trading name of Atlas Peaks Ltd
Company Number: 17438876
Minehead Avenue, Manchester, M20 1FW
United Kingdom
Email: bookings@manchesterprivatehire.co.uk