Last updated: 25 September 2026
We understand that travel plans can change. This Cancellation & Refund Policy explains what happens if you cancel or amend a booking with Manchester Private Hire.
1. Cancellation by the Customer
Unless otherwise agreed in writing, the following cancellation terms apply:
- 24 hours or more before the scheduled pickup time: Full refund.
- Between 6 and 24 hours before the scheduled pickup time: 50% refund.
- Less than 6 hours before the scheduled pickup time: No refund.
- No-show: No refund.
Cancellation times are calculated from the scheduled pickup time shown on your booking confirmation.
2. How to Cancel
To cancel a booking, please contact us as soon as possible at:
Email: bookings@manchesterprivatehire.co.uk
Please include your name, booking reference and journey details so we can locate your booking.
3. No-Shows
A booking may be treated as a no-show where the passenger does not arrive at the agreed pickup location within a reasonable period and we are unable to contact them using the contact details supplied with the booking.
No-show bookings are normally non-refundable.
4. Airport Pickups
We understand that flights can be delayed. Where accurate flight information has been provided, we will make reasonable efforts to take flight delays into account when managing an airport pickup.
A genuine flight delay will not automatically be treated as a passenger no-show.
If your flight is cancelled, significantly changed or you will not require your booked journey, please contact us as soon as reasonably possible.
5. Changes to a Booking
If you need to change your pickup time, pickup location, destination, vehicle type or other journey details, please contact us as soon as possible.
Changes are subject to availability and may result in a change to the journey price.
If a requested change cannot be accommodated and you choose to cancel instead, the applicable cancellation terms will normally apply.
6. Cancellation by Manchester Private Hire
If Manchester Private Hire is unable to fulfil a confirmed booking and we cannot provide a suitable alternative, you will receive a full refund of any amount paid for the affected journey.
Where appropriate, we may offer an alternative vehicle or transport arrangement before cancelling the booking.
7. Refunds
Where a refund is due, it will normally be returned to the original payment method used to make the booking.
Once a refund has been processed by us, the time taken for the funds to appear in your account may depend on your bank, card issuer or payment provider.
8. Exceptional Circumstances
We recognise that exceptional circumstances can occur. We may consider cancellation or refund requests outside the standard terms on a case-by-case basis.
Any decision to provide an additional refund or credit in exceptional circumstances does not alter this policy for other bookings.
9. Statutory Rights
Nothing in this policy excludes or limits any rights you may have under applicable UK consumer law.
10. Contact Us
For cancellation or refund enquiries, contact:
Manchester Private Hire
A trading name of Atlas Peaks Ltd
Company Number: 17438876
Minehead Avenue
Manchester
M20 1FW
United Kingdom
Email: bookings@manchesterprivatehire.co.uk
Please quote your booking reference whenever possible.
For further information about your booking, please also see our Terms & Conditions and Privacy Policy.